Frequently Asked Questions
Everything you need to know about our organic beauty products and services.
Are your products 100% natural and organic?
Yes, our products are formulated using organic ingredients and are free from harmful chemicals like parabens, sulfates, and ammonia to ensure the highest purity for your skin and hair.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 15-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours for a replacement.
Do you perform animal testing?
Absolutely not. Indus Valley is committed to ethical beauty practices; all our products are cruelty-free and never tested on animals.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery is also available for select pin codes.
Can I use your hair colors if I have a sensitive scalp?
Our botanical hair colors are designed for sensitivity, but we always recommend performing a patch test 48 hours before full application to ensure compatibility.