Returns & Exchanges

At Indus Valley, we want you to be completely satisfied with your natural beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy within 15 days of delivery for unopened and unused products.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange, or contact our support team directly.

• 2.
  Prepare the Package

  Ensure the products are in their original packaging, unopened, and include all promotional gifts or inserts that were included in your shipment.

• 3.
  Schedule a Pickup

  Once your request is approved, we will arrange for a courier partner to collect the package from your doorstep at a time convenient for you.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.